{"id":2029,"date":"2026-08-24T23:59:33","date_gmt":"2026-08-24T23:59:33","guid":{"rendered":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/?page_id=2029"},"modified":"2026-08-25T00:01:11","modified_gmt":"2026-08-25T00:01:11","slug":"quality-and-defective-models","status":"publish","type":"page","link":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/quality-and-defective-models\/","title":{"rendered":"Quality and Defective Models"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">What condition will my models arrive in?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All models are supplied unprimed, unpainted, and with supports removed. They are fully post-cured, structurally sound, and ready for assembly. As with all high-grade 3D resin prints, minor surface characteristics inherent to the manufacturing process are normal and easily handled during standard model preparation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why are there color swirls or diagonal streaks on the raw resin?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">During long production runs on heavy vehicle plates, resin pigments continuously flow across flat geometry inside the vat. This creates harmless optical color variations (marbling) on uncured resin surfaces.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Is it a defect?<\/strong> No. The resin is 100% cured, structurally solid, and fully detailed.<\/li>\n\n\n\n<li><strong>How to fix:<\/strong> A single coat of model primer completely neutralizes surface discoloration, leaving a uniform finish ready for paint.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Are minor surface scratches or chalky marks normal?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Raw cured resin can show micro-scuffs from post-processing handling or minor light reflections from high-purity IPA washing.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Is it a defect?<\/strong> No. These are cosmetic surface optical scuffs that do not affect the surface texture or paint adhesion.<\/li>\n\n\n\n<li><strong>How to fix:<\/strong> Applying standard hobby primer fills and conceals all surface micro-scuffs automatically.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What if I find small raised dots or tiny nicks on flat panels?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure structural integrity during printing, support structures anchor to the model. While we use warm-water support removal to minimize contact marks, small micro-touchpoints can occasionally leave a tiny raised pimple or faint dimple.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Is it a defect?<\/strong> No. This is standard for 3D-printed garage kits.<\/li>\n\n\n\n<li><strong>How to fix:<\/strong> Gently shave raised dots flush using a hobby scalpel blade, or give the area a light pass with a high-grit sanding block (400-600 grit) before priming.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What if there are small support structures left in hard-to-reach areas?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To protect delicate details, recessed cavities, and internal panel tracks during transit, we occasionally leave secondary support sprues attached to internal or non-visible areas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to fix:<\/strong> Simply clip them off using standard flush cutters, or dip the part in hot tap water for 60 seconds to soften the plastic and peel them away effortlessly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is it a defect?<\/strong> No. Leaving supports in deep recessed areas or underside cavities helps prevent fine detail from snapping in shipping.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What counts as a replacement-eligible defect?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We stand by our print quality. We will immediately reprint and replace any component affected by structural manufacturing failures:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Warping or Fitment Gaps:<\/strong> Severe hull distortion that prevents main components from aligning correctly.<\/li>\n\n\n\n<li><strong>Missing Geometry:<\/strong> Failed layers, missing detail sections, or delamination (peeling layers).<\/li>\n\n\n\n<li><strong>Trapped Liquid Resin:<\/strong> Any active resin leaks or un-cured liquid pockets inside hollowed parts.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do we handle items damaged during shipping?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We package every print with heavy protective padding to withstand rough transit, but if courier handling damages your order, we will fix it immediately.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Is it covered?<\/strong> Yes. Any model that arrives snapped, broken, or crushed during transit is eligible for a full reprint and replacement free of charge.<\/li>\n\n\n\n<li><strong>What to do:<\/strong> Contact us within 7 days of delivery with your order number and clear photos of both the broken parts and the damaged shipping box.<\/li>\n\n\n\n<li><strong>How we fix it:<\/strong> We will reprint the damaged components\u2014or the entire model if necessary\u2014and ship out replacement parts as quickly as possible.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What if my order is missing a component or accessory?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We hand-pack every order using strict kit checklists, but if an item or variant piece was left out, we will get you sorted immediately.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Is it covered?<\/strong> Yes. Any missing hull piece, turret variant, weapon option, or accessory track component will be supplied free of charge.<\/li>\n\n\n\n<li><strong>What to do:<\/strong> Drop us a quick message within 7 days of receiving your package with your order number and the name of the missing piece (e.g., &#8220;Left sponson gun&#8221; or &#8220;Grav-drive engine plate&#8221;), or a photo of which components you did receive so we can work out the missing piece.<\/li>\n\n\n\n<li><strong>How we fix it:<\/strong> We will jump on the printer, produce the missing component, and ship it directly to you via expedited dispatch with tracking.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>What condition will my models arrive in? All models are supplied unprimed, unpainted, and with supports removed. They are fully post-cured, structurally sound, and ready for assembly. As with all high-grade 3D resin prints, minor surface characteristics inherent to the manufacturing process are normal and easily handled during standard model preparation. Why are there color [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-2029","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/pages\/2029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/comments?post=2029"}],"version-history":[{"count":2,"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/pages\/2029\/revisions"}],"predecessor-version":[{"id":2033,"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/pages\/2029\/revisions\/2033"}],"wp:attachment":[{"href":"https:\/\/infidim-tech.co.uk\/InfiniteTerrain\/wp-json\/wp\/v2\/media?parent=2029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}