Last Updated: August 2026
At Infidim Tech (“we,” “our,” or “us”), accessible from https://infidim-tech.co.uk (and our official sales channels), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
When you visit our site or place an order, we collect certain personal information necessary to process your purchase and provide customer support:
- Personal Details: Name, billing address, shipping address, and email address.
- Payment Information: Payment details (e.g., credit/debit card numbers or PayPal account information). Note: Payment transactions are processed securely through encrypted third-party payment gateways (such as Stripe or PayPal); we do not store full payment card details on our servers.
- Order History: Details about the products you have purchased or inquired about.
- Device & Usage Data: Information about your browser, IP address, time zone, and how you interact with our store (collected via cookies).
2. How We Use Your Information
We use your personal data for legitimate business purposes, including:
- Processing, fulfilling, and dispatching your orders.
- Communicating with you regarding order updates, inquiries, or customer support.
- Screening orders for potential risk or fraud.
- Improving and optimizing our website user experience.
- Complying with legal, tax, and accounting obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We only share your information with trusted third-party service providers who assist us in operating our business:
- E-Commerce & Website Hosting: WooCommerce / WordPress.
- Payment Processors: Secure gateways (e.g., Stripe, PayPal) to process payments safely.
- Delivery & Postal Services: Shipping carriers (e.g., Royal Mail, courier services) strictly to fulfill and deliver your physical orders.
- Legal Compliance: If required by UK law, regulations, or legal process.
4. Data Retention
When you place an order through the store, we will retain your order information for our business and legal records (such as tax compliance) unless and until you ask us to delete this information.
5. Your Rights Under UK GDPR
If you are a resident of the UK or EEA, you have the following rights regarding your personal data:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete information.
- Erasure: The right to request that we delete your personal data (“right to be forgotten”).
- Object / Restrict: The right to object to or restrict certain processing of your data.
To exercise any of these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to enhance browsing functionality, remember your shopping cart items, and collect analytics data. You can choose to disable cookies through your browser settings, though some features of our site may not function properly as a result.
7. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a privacy concern, please contact us at:
Address: Deveron House, 318 Whalley Road, Clayton-le-Moors, BB5 5QX, United Kingdom
Business Name: Infidim Tech
Email: sales@infidim-tech.co.uk
Phone: +44 07789 431 482